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Bookstore Customer Satisfaction Survey


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We would appreciate your comments regarding today's visit to the NCCU Bookstore. We take your evaluation seriously. We are determined not only to meet your expectations, but also to exceed them. Please rate the following:

NOTE: Our Ticket Office, Food Services, and other services each have seperate surveys.
E-Mail addresses are collected for statistical purposes only. See NCCU Privacy Policy for details.

E-Mail Address:

Staff Service

5:
Extremely Satisfied

4:
Satisfied

3: No Opinion/
Neutral

2:
Unsatisfied

1:
Very Unsatisfied

Warmth and helpfulness of staff
Speed of cashiering service
Knowledge of books and products
Resolution of problems
Textbooks

5:
Extremely Satisfied

4:
Satisfied

3: No Opinion/
Neutral

2:
Unsatisfied

1:
Very Unsatisfied

Textbook availability when you need them
Availability of used textbooks
Convenience of selling back your textbooks
Communication on unavailable books
Other Products

5:
Extremely Satisfied

4:
Satisfied

3: No Opinion/
Neutral

2:
Unsatisfied

1:
Very Unsatisfied

Selection of academic and reference books
Selection of general school supplies
Selection of wearing apparel
Selection of computer peripherals and software
Selection of candy and sundry items
Shopping Ease

5:
Extremely Satisfied

4:
Satisfied

3: No Opinion/
Neutral

2:
Unsatisfied

1:
Very Unsatisfied

Ease of locating books and supplies
Hours of store operation
Friendly return or exchange policies
Comfortable store environment