RES-NET
Our ResNet Help Desk is the first point of contact for NCCU students experiencing problems with their PC’s. Our ResNet team is made up of students who have been trained by ITS staff to provide students with computer support.
ResNet Student Technicians are trained to diagnose and fix basic computer problems. If a ResNet Student Technician cannot fix the problem, they will seek additional assistance from an Eagle Technical Assistance Center (E-TAC) Technician within Information Technology Services. If you have a malfunctioning printer or another serious hardware problem, the E-TAC Technician may recommend that you have your computer professionally serviced.
The following links will direct you to some of the most frequently asked questions about the ResNet program:
1 What is ResNet?
2 Which Resident Halls Have ResNet?
3 What is the process for getting a computer fixed by a ResNet Student Technician?
4 What are the top issues that ResNet technicians help students with?
5 What problems can’t be fixed by ResNet technicians?
6 How do I contact a ResNet Student Technician?
7 How do I become a ResNet Student Technician?
What is ResNet?
ResNet is the residential computing network on the campus of North Carolina Central. ResNet allows students access to email and free high-speed internet from the comfort of their room. ITS has ResNet Student Technicians that provide technical assistance to students through the ResNet Help Desk.
Return To the Top
Which Resident Halls Have ResNet?
All undergraduate and graduate residential halls have ResNet. ResNet provides each student on the campus with email and free high-speed internet access.
Return To the Top
What is the process for getting a computer fixed by a ResNet Student Technician?
To get a computer fixed, students should call the ResNet Help Desk at extension 7676. The ResNet Student Technician will attempt to diagnose and fix the problem over the phone. If the problem cannot be fixed over the phone, the technician will make arrangements for a visit to the student’s dormitory room or suggest that the student drop of his or her computer at the Eagle Technical Assistance Center (E-TAC) located on the 3rd floor of the New School of Education. Students who live off campus are required to bring their computer to E-TAC if it needs to be serviced. If the computer cannot be fixed by E-TAC, ITS will refer the student to an off-campus computer repair company. Please note, computer repair companies charge for their services.
Return To the Top
What are the top issues that ResNet Student Technicians help students with?
The ResNet Student Technicians frequently get calls about the following issues:
- My computer is shutting down.
- I can’t connect to the Internet.
- How do I get my Student Email?
- I am not getting a response from my student email, what do I do?
What problems can’t be fixed by ResNet technicians?
The ResNet Help Desk frequently gets calls about the following issues, however, these issues are handled by other departments. If you are need help in one of these areas, please refer to the corresponding contact information for further assistance:
I can’t get on Blackboard.
Call either extension 7667 or 1-866-224-7951 (24 hours).
I can’t get on to Eagles on-line.
Call your advisor or the Registrar’s Office, extension 6262, for your password.
My voicemail is not working in my room.
Call extension 5999 on Mondays, Wednesdays and Fridays from 9:00 am – 11:00 am and 1:30 pm – 3:30 pm.
Can you give me the number to…
Call the Switchboard Operator at extension 6100.
I forgot my pin number, can you give it to me?
New pin numbers are given out at the beginning of every semester by your advisor. Contact your advisor if you have not gotten your new pin number. If you have lost or forgotten your pin number, contact the Registrar’s Office, extension 6262.
My cable is not working in my room.
Contact you RA.
Return To the Top
How do I contact a ResNet Student Technician?
You can contact a ResNet Student Technician by calling the ResNet Help Desk at extension 7676 from 8:00 am – 9:00 pm, Monday through Friday and from 12:30 pm – 4:30 pm, Saturday and Sunday.
Return To the Top
How do I become a ResNet Student Technician?
ResNet Student Technicians are required to have some a technical background either through their major or previous work experience. This includes proficiency with PC and/or Macintosh hardware and network client applications, familiarity with Windows 2000, XP and basic network setups and familiarity with computing resources on campus as well as Internet resources.
Interested applicants should email their resumes to Bertha Jones, Director of Client Services and Communication at bbjones@nccu.edu.
Return To the Top
